FAQ's
Customer Help
Metal, Design & Ordering
What metal do you use?
We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.
Does your jewelry come with a metal authenticity stamp?
Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship at our manufacturing unit after that we will send it to the International hallmarking laboratory they will check the metal authenticity & stamp on it.
Answer your jewelry set in solid gold?
Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold. The color of the gold can be chosen from White, Yellow or Rose.
Do you offer custom design?
Yes, we do. You have to share your dream jewelry images with us and we will create it for you.
How does custom order work?
We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
- We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
- Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
How does custom order work?
We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
- We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
- Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
Can i upgrade my diamond in future?
We are proud to offer lifetime diamond upgrades but it will be chargeable based on the diamond size in responses as that has a tendency to improve trust overall.
Do you offer engraving?
Yes, we offer engrave service on our all precious fine jewelry. After engrave we request to double-check on engraving and ask for the images of engraving before we ship it out to you.
Do you make men's jewelry?
Yes, We do make men's jewelry on a customized order basis.
Lab Grown Diamond
What are lab-grown diamonds?
Lab-grown diamonds are diamonds that are grown in a laboratory rather than being mined from the earth. They have the same chemical and physical properties as natural diamonds, but they are created using advanced technology that replicates the natural diamond-growing process.
Is a lab grown diamond better than a natural diamond?
This depends on what you’re going for; both lab grown and natural diamonds from James Allen are conflict-free and vary in their diamond grading. lab grown diamonds allow you to maximize your budget, giving up to 30% more size for the same cost, while natural diamonds are incredible works of nature and the traditional choice.
Where do lab grown diamonds come from?
Lab grown diamonds are created in a lab, but that does NOT mean they are not real diamonds. Scientists start with a diamond seed - a small sliver of chemicals - then expose it to temperatures and pressures to make it grow like a diamond under the ground. A carbon coating helps the diamond crystalize as it grows.
This advanced technology simulates natural growth, allowing the seeds to mature from a sliver to a fully-formed diamond.
Are lab grown diamonds the same as natural diamonds? if not, how are they different?
Lab grown diamonds and natural diamonds offer identical optical and chemical composition. The sparkle is the same - the core difference between them is their origin.
Are lab grown diamonds or natural diamonds of higher quality?
Neither is inherently higher quality; both lab grown and natural diamonds are available in a range of qualities. For example, while the color of one diamond may be superior, the other diamond may be superior in clarity - this isn’t connected to the diamond’s origin.
How is a lab grown diamond made?
Scientists start with a diamond seed - a small sliver of chemicals - then expose it to temperatures and pressures to make it grow like a diamond under the ground. A carbon coating helps the diamond crystalize as it grows.
Will i still receive an appraisal and/or a laboratory certificate?
Yes. Florence Johnson lab grown diamonds are graded to the same standards as our natural diamonds. That means your lab grown diamond will be accompanied by an independent laboratory report detailing its "4 Cs" - cut, color, clarity, and carat weight. If your diamond is mounted into jewelry, it will also be accompanied by an insurance appraisal.
Okay, so the untrained eye cannot tell the difference between lab grown and natural diamonds. what about the trained eye?
Same deal, because lab grown diamonds are virtually and chemically identical to natural diamonds, they cannot be distinguished even with a professional loupe.
Moissanite
What is a moissanite diamond? is it real?
A moissanite diamond does not exist. Despite having a similar appearance to a diamond, a moissanite is a real, beautiful gemstone all its own. First discovered in a meteor crater by Henry Moissan in 1893, moissanite is now produced in labs, making this gem both affordable and ethical. Moissanite stones are bright and eye-catching, with a high clarity grade, colourless beauty and sparkling fire. With a hardness rating of 9.25-9.5, moissanite is incredibly durable and is guaranteed to outlast a lifetime of daily wear. Available in a variety of sizes and shapes, moissanite provides buyers with more freedom for custom designs and can be purchased for the fraction of the price of a diamond of the same size and quality.
Is moissanite worth buying?
Moissanite is a brilliant choice for those seeking an alternative to a lab diamond engagement ring. It offers the same level of clarity and is graded by Australia-based Radiant Beauty to ensure top quality, just like our lab grown diamond collections.
Can moissanite pass diamond tester?
Yes. Due to its similar properties to diamonds (both lab grown and mined or natural diamond rings), moissanite can pass a diamond tester. However, our specialised equipment can distinguish between moissanite and diamonds, ensuring you know exactly what you're purchasing.
Is moissanite the best fake diamond?
Moissanite is not a fake diamond but a gemstone that offers stunning lab grown beauty. It's perfect for those looking for the same level of sparkle and clarity found in diamonds, but at a more accessible price point.
Do moissanite rings look fake?
No, moissanite rings are crafted to exhibit a sparkle that, to the naked eye, is akin to that of diamonds. They offer timeless beauty and are an aesthetically identical choice for those who admire the appearance of mined diamonds.
Can you scratch moissanite?
No, you can't scratch moissanite. As it is one of the most durable substances on earth, moissanite is highly resistant to scratching or breaking. With a hardness rating of 9.25 – 9.5, moissanite is harder than all other gemstones besides diamonds, and can only be scratched by a diamond or another moissanite stone – which is unlikely to occur!
Processing & Shipping
Can i change my shipping address after my order is submitted?
Our team is happy to facilitate an address change after your order is placed. You are able to do this via your account on both our website and app (Coming Soon!) or via email.
How long will my order take?
Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 to 3 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time.
Do you ship internationally?
Yes, we ship our jewelry all over the world.
How do i track my order?
Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us.
What shipping method is used?
We ship all domestic orders with FedEx two-day priority shipping. For our international clients, we always ship with the quickest option via FedEx which typically varies between 2-5 business days depending on your location. To ensure your package arrives safely with both domestic and international orders, we require signature upon delivery. Alternatively, you can have your package held at your nearest FedEx facility and securely pick-up with a photo ID. Once your piece ships, our team will email you with a tracking number so you can keep an eye on the shipment.
Return, Resize & Repairs
What is Luxaura collection Collection return & refund policy?
We will accept return and exchange on most pieces. Items must be returned in unworn condition within 14 days of receipt. All returns will incur a 20% restocking fee. If you want to exchange your piece, we'll apply full amount of your original purchase to a new purchase of equal or grater value.
How do i contact your team to request a repair?
Please Contact Us HERE, and we’ll be happy to send you the necessary paperwork needed for the repair process.
Do you offer resizing?
We offer one complimentary resize within one full size up or down from its original size. We do not recommend resizing more than two times as this can compromise the overall structural integrity of the ring. Full eternity bands and men’s pieces are unable to be resized. Please reach out to us via email , and we’ll be happy to assist.
How do i track my order?
Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us.
How long do repairs take to complete?
Repairs typically take anywhere from 1-3 weeks, but this can vary depending on the extent of the damage and what is needed to repair the piece.
How long does resizing take to complete?
Resizing typically takes 1-2 weeks.
Jewelry Care
How should i clean my jewelry?
Clean your diamond jewelry using mild soapy water and a soft brush. Gently scrub the jewelry to remove dirt and grime, then rinse thoroughly with clean water. Alternatively, you can use a jewelry cleaning solution specifically formulated for diamonds.
Can i use ultrasonic cleaners for my jewelry?
Yes, diamond jewelry can generally withstand ultrasonic cleaning. However, it's essential to check with the manufacturer or your jeweler beforehand, as some treatments or specific settings might be sensitive to ultrasonic vibrations.
Are there any specific precautions i should take when wearing jewelry?
Avoid exposing your jewelry to harsh chemicals, such as chlorine or bleach, as they can damage the metal settings and potentially affect the appearance of the stones. Remove your jewelry before engaging in activities such as gardening, exercising, or swimming to prevent damage or loss.
How should i store my diamond jewelry when not in use?
Store your diamond jewelry in a clean, dry place away from direct sunlight and moisture. Consider using a soft pouch or a jewelry box with individual compartments to prevent scratching or tangling with other pieces.
Can diamond jewelry scratch or chip easily?
While diamonds are durable gemstones, they can still be scratched by harder materials. It's best to store them separately from other jewelry to minimize the risk of abrasion. Additionally, avoid wearing them during activities where they might come into contact with abrasive surfaces.
How often should i have my diamond jewelry professionally inspected and cleaned?
It's recommended to have your diamond jewelry inspected and cleaned by a professional jeweler at least once a year. During this inspection, any loose stones or damaged settings can be identified and repaired, ensuring the longevity of your jewelry.
Are there any specific guidelines for maintaining the brilliance of diamond jewelry?
To maintain the sparkle of your jewelry, regularly clean it as instructed and avoid exposing it to substances that could leave residues or dull its appearance. Periodic professional polishing can also help restore its luster.
Can i wear my jewelry every day?
Diamond jewelry is suitable for everyday wear due to its durability and hardness. However, it's essential to treat them with care and follow proper maintenance practices to keep them looking their best for years to come.
